Warranties & Certifications

Hanex Solid Surfaces

Warranties

Residential Warranty

RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA

Hyundai Living & Culture USA (hereunder “Hyundai L&C USA”) warrants to the original purchaser/owner in the U.S. and Canada that its product Hanex Solid Surfaces, shall be free from manufacturing defects in material under normal use and service. Hyundai L&C USA, at its discretion, will repair or replace product failures only due to manufacturing defects.

This Lifetime Limited Warranty is available only to the original owner(s) of the Residence in which Hanex Solid Surfaces has been originally installed. The Lifetime Limited Warranty is Non Transferrable and applies to Hanex Solid Surfaces product only, for interior, residential application(s) in North America. This warranty is void unless the product has been paid for in full, and the product must be registered on or before 30 days of installation.

Under this Lifetime Limited Warranty, Hyundai L&C USA's authorized agents must be permitted sufficient time and opportunity to inspect the Product(s), evaluate and respond to any claim.

All decisions regarding the existence of manufacturing defects or affecting this Warranty shall be made by Hyundai L&C USA and shall be final and binding upon all parties.

The professional fabricator/installer is responsible to inspect the Hanex Solid Surfaces material before fabricating and/or installing the Hanex Solid Surfaces product. It is also the end user’s responsibility to inspect the finished product before permanent installation. This warranty does not cover any defects that were visible at the time of fabrication/installation and were not avoided during fabrication/installation. All parties must agree to comply with the terms and conditions outlined in this Lifetime Limited Warranty.

This Lifetime Limited Warranty applies to product(s) installed after March 01, 2010.

Exclusions for Hanex Solid Surfaces Lifetime Limited Warranty:

  • Any residence where the original purchaser is not the occupant.
  • Materials and/or services that have not been paid in full.
  • Failure to comply with Hyundai L&C USA's recommended storage, handling, fabrication and installation and Care & Maintenance guidelines.
  • Damage caused by accidents, abuse, and/or misuse.
  • Act of Mother Nature.
  • Improper workmanship of Fabrication and/or Installation.
  • Exposure to Extreme Heat; a trivet is always recommend for the use of your Hanex Solid Surfaces.
  • Installed Hanex Solid Surfaces product that is removed from their original place of installation or alteration/repair performed on product by one other than Certified Hanex Solid Surfaces Fabricator/Installer.
  • Product(s) installed in any outdoor application.
  • Color variation from samples.
  • Failure caused by inadequate support or structural movement.
  • Exposure to harsh or corrosive chemicals and cleaners.
  • Excessive weight placed on Hanex Solid Surfaces.
  • Appearance of edges, joints or seams due to improper fabrication/installation. Appearance of Grout and/or Caulk is not covered under warranty.
  • Supplemental repairs including, but not limited to, plumbing modifications, electrical, tile, cabinetry, flooring, backsplashes etc that may be necessary to repair or replace the Hanex Solid Surfaces under this warranty.
  • Minor conditions such as scratches, stains, water spots, and burns, which may be corrected by Hanex Solid Surfaces care & maintenance instructions/guidelines.

When choosing a color, please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of Hanex Solid Surfaces sheets and may vary from the actual, installed Hanex Solid Surfaces.

No other warranties express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Hyundai L&C USA is not liable in tort or contract for any loss of direct, incidental, or consequential damages as a result of the use or the inability to use Hanex Solid Surfaces. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, or in Canada, from province to province. Some states/provinces do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Hyundai L&C USA makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No one other than Hyundai L&C USA is authorized or permitted to make or provide any promise, representation or warranty with respect to Hanex Solid Surfaces.

To register, as an alternative to online registration noted above, or make a claim under this warranty, please contact your original dealer and/or fabricator/installer. For other assistance, contact: Hyundai L&C USA., 2389 Paces Ferry Road, Suite 1100, Atlanta, GA 30339, Toll Free: 888.426.9421 or 770.431.6110

Commercial Warranty

COMMERCIAL 10-YEAR LIMITED WARRANTY FOR NORTH AMERICA

Hyundai Living & Culture USA (hereunder "Hyundai L&C USA") warrants to the original purchaser or owner in the U.S. and Canada that its product Hanex Solid Surfaces, when fabricated and installed by Certified Hanex Solid Surfaces fabricator/installer for commercial use, shall be free from defect in material, under normal use and service, for ten (10) years from the date of sale to the original purchaser. Hyundai L&C USA, at its discretion, will provide Hanex Solid Surfaces material only, free of charge, for product failures due to manufacture defect during the 10 years following initial installation. The commercial warranty is not transferable.

Exclusions for Hanex Solid Surfaces 10-Year Limited Warranty:

  • Failure to comply with Hyundai L&C USA's recommended storage, handling, fabrication and installation, and care & maintenance guidelines.
  • Damage caused by accidents, abuse, misuse, fabrication/installation error, exposure to extreme heat, or act of nature.
  • Installed Hanex Solid Surfaces product that is removed from their original place of installation or alteration/repair performed on product by one other than Certified Hanex Solid Surfaces Fabricator/Installer.
  • Appearance of joints or seams due to improper fabrication/installation or improper grout or caulk due to improper maintenance.
  • Minor conditions such as scratches, stains, water spots, and burns, which may be corrected by Hanex Care & Maintenance instructions/guidelines.

No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Hyundai L&C USA is not liable for any loss of direct, incidental, or consequential damages as a result of the inability to use Hanex Solid Surfaces. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To register or make a claim under this warranty, contact your original dealer or fabricator/installer or for further assistance, contact: Hyundai L&C USA, 2389 Paces Ferry Road, Suite 1100, Atlanta, GA 30339, Toll Free: 888.426.9421 or 770.431.6110

Certifications

GREENGUARD

GREENGUARD and Green Guard Education
The GREENGUARD Environmental Institute (GEI) is an industry-independent, non-profit organization that oversees the GREENGUARD Certification Program. As an ANSI Authorized Standards Developer, GEI establishes acceptable indoor air standards for indoor products, environments, and buildings. GEI's mission is to improve public health and quality of life through programs that improve indoor air. A GEI Advisory Board consisting of independent volunteers, who are renowned experts in the areas of indoor air quality, public and environmental health, building design and construction, and public policy, provides guidance and leadership to GEI.
About the GREENGUARD Indoor Air Quality Certification Program for Low-Emitting Products
The GREENGUARD Certification Program is an industry-independent, third-party testing program for low-emitting products and materials. The first GREENGUARD Certification was awarded in the fall of 2002. In 2005, GEI announced the GREENGUARD Children & Schools standard, which evaluates the sensitive nature of school populations combined with the unique building characteristics found in schools, and presents the most rigorous product emissions criteria to date. To date, more than 100 manufacturers across various industries offer GREENGUARD Indoor Air Quality Certified® Products.

All GREENGUARD Certified products are listed in the GREENGUARD Online Product Guide, an indoor air quality (IAQ) resource that is provided at no charge. The guide features products, which are regularly tested to ensure that their chemical and particle emissions meet acceptable IAQ pollutant guidelines and standards. GREENGUARD Certification is a valuable tool for architects, designers, product specifiers, and purchasing organizations that want to locate, specify, and purchase off-the-shelf, low-emitting products for indoor environments. GREENGUARD Certification is a voluntary program available to all manufacturers and their suppliers.

About the GREENGUARD for Building Construction™ Program

In 2006, GEI introduced the GREENGUARD for Building Construction Program, a mold risk reduction program that for the first time certifies the design, construction and ongoing operations of newly constructed multifamily and commercial properties. GREENGUARD for Building Construction protects Lenders, Insurers and Building Developers from Mold Risk by providing effective processes based on the industries' best practices for safeguarding against the damage and resulting losses caused by mold. Buildings that are "certified" through GREENGUARD for Building Construction have been proven to meet this standard and are monitored for ongoing compliance throughout the term of the loan or building life.

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DOWNLOAD GREENGUARD GOLD CERTIFICATION

Health Product Declaration® (HPD)

The HPD Open Standard is a standard specification – composed of a format and instructions – for the accurate, reliable and consistent reporting of product contents and associated health information, for products used in the built environment. The HPD Open Standard specification is harmonized with programs of International Living Future Institute, Cradle-to-Cradle Product Innovation Institute, Clean Production Action, BIFMA, LEED, WELL and a growing number of rating and certification standards in the building industry.

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